Virtual Customer Support: GE Offers Online Training for Engines and Systems Maintenance
April 14, 2020 | by Chelsey Levingston
Normally, aircraft and jet engine mechanics would travel to one of GE’s or CFM International’s training centers for hands-on learning. Now, due to global travel and social distancing restrictions during the COVID-19 outbreak, more training is being delivered to where customers are: on their laptops and mobile phones.
Facing canceled training courses and rapidly changing circumstances at aircraft hangars, GE Aviation’s Customer Technical Education Center (CTEC), with locations and partnerships around the world, is providing more virtual options to help meet airline maintenance needs during this unprecedented time.
GE Aviation’s CTEC provides training to customers with licensing agreements to perform services on GE, CFM* and Honda jet engines. In addition to commercial and military engines, training is also available for GE Aviation Systems customers for maintenance of electrical components.
Training facilities include GE’s CTEC in Cincinnati, Ohio; GE Advanced Technology & Research Center (GEATRC) in Doha, Qatar; Safran Customer Training Center in Montereau, France; CFM South Asia Customer Training Center (CFMAESSA) in Hyderabad, India; Aero Engine Maintenance Training Center (AEMTC) in Guanghan City, China; and GE Aviation Systems Training Center in Cheltenham, England.
“Our online training options can help fill the gap for those mechanics who planned to visit us to expand their skills. Now, more than ever, we’re anticipating our video demonstrations and online learning options can readily help aircraft mechanics of all skill levels manage large, unexpectedly grounded fleets with proper maintenance procedures to protect their engines,” said Shannon Korson, CTEC Senior Training Manager.
“We’re offering remote learning opportunities, which can be an online version of our current courses, as well as custom specialized offerings to meet our customers’ needs. If remote learning is something customers are interested in, they should contact any of the training centers,” Korson says.
New “Maintenance Minute” videos shared online in recent weeks address commercial airline customers’ immediate needs for proper maintenance and preservation of grounded aircraft engines up to 90 days. All maintenance procedures require proper safety equipment and should be done in reference to the Aircraft Maintenance Manual (AMM).
“These preservation videos are intended to complement the technical guidelines provided by GE and CFM product line support to assist customers during this time of suspended operations. Our focus remains on supporting our customers in any way possible during these difficult times,” Korson said.
The CTEC team launched Maintenance Minute videos in 2015 to help customers prevent the most common issues with general engine maintenance. The videos offer on-demand tips and best practice tutorials. The goal is for a mechanic to review the pertinent video, grab their tools and the Aircraft Maintenance Manual (AMM),and complete the prescribed maintenance task.
https://youtu.be/t36ukMVeY4w
Videos are available on GE Aviation’s CTEC University website (https://training.geaviation.com), GE Aviation and CFM portals, GE Aviation’s YouTube channel, as well as a GE and CFM Maintenance Minute mobile app accessible on Apple and Android operating systems.
Also access CTEC’s website and online course offerings through the myGEAviation.com, myCFMportal.com or myGEHonda.com portals. The training centers can be contacted at the emails below with any training or website questions:
Cincinnati & Doha: [email protected]
Melun & Hyderabad: [email protected]
Guanghan: [email protected]
Cheltenham: [email protected]
*CFM International is a 50/50 joint venture between GE and Safran Aircraft Engines.
Facing canceled training courses and rapidly changing circumstances at aircraft hangars, GE Aviation’s Customer Technical Education Center (CTEC), with locations and partnerships around the world, is providing more virtual options to help meet airline maintenance needs during this unprecedented time.
GE Aviation’s CTEC provides training to customers with licensing agreements to perform services on GE, CFM* and Honda jet engines. In addition to commercial and military engines, training is also available for GE Aviation Systems customers for maintenance of electrical components.
Videos are available on GE Aviation’s CTEC University website (https://training.geaviation.com), GE Aviation and CFM portals, GE Aviation’s YouTube channel, as well as a GE and CFM Maintenance Minute mobile app accessible on Apple and Android operating systems.
Training facilities include GE’s CTEC in Cincinnati, Ohio; GE Advanced Technology & Research Center (GEATRC) in Doha, Qatar; Safran Customer Training Center in Montereau, France; CFM South Asia Customer Training Center (CFMAESSA) in Hyderabad, India; Aero Engine Maintenance Training Center (AEMTC) in Guanghan City, China; and GE Aviation Systems Training Center in Cheltenham, England.
“Our online training options can help fill the gap for those mechanics who planned to visit us to expand their skills. Now, more than ever, we’re anticipating our video demonstrations and online learning options can readily help aircraft mechanics of all skill levels manage large, unexpectedly grounded fleets with proper maintenance procedures to protect their engines,” said Shannon Korson, CTEC Senior Training Manager.
“We’re offering remote learning opportunities, which can be an online version of our current courses, as well as custom specialized offerings to meet our customers’ needs. If remote learning is something customers are interested in, they should contact any of the training centers,” Korson says.
Brian O’Day, LEAP engine instructor, demonstrates how to install the core motoring tool in preparation for a borescope inspection at CTEC.
New “Maintenance Minute” videos shared online in recent weeks address commercial airline customers’ immediate needs for proper maintenance and preservation of grounded aircraft engines up to 90 days. All maintenance procedures require proper safety equipment and should be done in reference to the Aircraft Maintenance Manual (AMM).
“These preservation videos are intended to complement the technical guidelines provided by GE and CFM product line support to assist customers during this time of suspended operations. Our focus remains on supporting our customers in any way possible during these difficult times,” Korson said.
The CTEC team launched Maintenance Minute videos in 2015 to help customers prevent the most common issues with general engine maintenance. The videos offer on-demand tips and best practice tutorials. The goal is for a mechanic to review the pertinent video, grab their tools and the Aircraft Maintenance Manual (AMM),and complete the prescribed maintenance task.
https://youtu.be/t36ukMVeY4w
Videos are available on GE Aviation’s CTEC University website (https://training.geaviation.com), GE Aviation and CFM portals, GE Aviation’s YouTube channel, as well as a GE and CFM Maintenance Minute mobile app accessible on Apple and Android operating systems.
Also access CTEC’s website and online course offerings through the myGEAviation.com, myCFMportal.com or myGEHonda.com portals. The training centers can be contacted at the emails below with any training or website questions:
Cincinnati & Doha: [email protected]
Melun & Hyderabad: [email protected]
Guanghan: [email protected]
Cheltenham: [email protected]
*CFM International is a 50/50 joint venture between GE and Safran Aircraft Engines.
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GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business and general aviation aircraft.
